Frequently Asked Questions
How do I make a return?
If you aren’t thrilled with your purchase, you can return items in their original condition, unworn, unwashed and with the tags still attached within 30 days of the original purchase date. You may request a return refund in the original form of payment (minus shipping charges). Items returned after 30 days of original purchase will be issued a gift certificate for the amount of the product. Customers are responsible for paying shipping fees to return an item. Please contact us at firstname.lastname@example.org for detailed refund procedure.
What is your shipping policy? Do you ship internationally? To APO addresses?
MODEFYwear can ship anywhere but you are responsible for all duties, taxes and brokerage fees. These fees are based on the package and what your government wants to charge. Keep in mind that FedEx/UPS will ask for collection at the time of delivery.
FedEx/UPS doesn’t ship to P.O. Boxes or APO/FPO addresses so we use the United States Postal Service (USPS) for these shipments.
We do NOT offer expedited shipping through the USPS, only First Class. Please allow 8-to-10 business days for USPS to ship to these locations. Shipping to Canada will take longer than 8-10 days via USPS.
If you are using a free shipping code for your order, then your order will be shipped via USPS.
3-Day means 3 business days, 2-Day means 2 business days, and Overnight means next business day. Place your expedited order by 10AM PST Monday thru Friday and it will ship same day. If you place your expedited order after 10AM PST, it will ship the next business day. Ground/Economy orders can take 3-5 business days to ship. Orders may be subject to verification which may result in delayed shipping.
I have a discount code. Can I use it during a sale?
Discount codes, regardless of their expiration date, cannot be used during sales.
I have a gift certificate to use that will cover my purchase but the system keeps asking me for a credit card! Why?
Our ordering system is designed where you must enter a credit card number to complete your purchase even when using a gift certificate that could cover the whole purchase. You will not get charged for anything if the amount is within the gift certificate amount. However, you’ll be covered if the amount does go over the gift certificate amount because the card is already in!
I have a discount code to use with my order. Where do I input it?
Enter your discount code during checkout in the “Apply Coupon” box. This field is located on the cart page.
Help! I need my hijab/skirt/arm sleeves for a race/game/event this coming weekend! Can you help me?
Of course! MODEFYwear is here to help you excel in your sport! Place your order by 10AM PST and we can overnight it to you! And don’t hesitate to contact us if you need some extra personal service at email@example.com.
A product on my order is not available. What does that mean?
Very infrequently an order is placed and product has become unavailable (especially during our popular sales). We will contact you as soon as possible via email to inform you that a product you have ordered is out of stock. Usually it can be chalked up to two different people hitting “buy” at the exact same moment.
What size should I order?
Our size chart can be found on every product page. If you still have questions, feel free to email us at firstname.lastname@example.org
Help. I have a different question not covered anywhere else!
No worries! If you have other questions, comments, concerns, etc please email email@example.com. We love to hear from our customers!
How do I care for my MODEFYwear clothing?
Machine wash in cold water and dry with similar products. This will help to protect the life of fabrics and the shape of your garment.
No bleach, no iron, no softeners and no dry clean.